CRM advisory: structuring the customer journey and sales performance

{"items":[{"question":"Are CRM advisory and system configuration the same thing?","answer":"No. The advisory team defines the business target and oversees key decisions. Configuration is carried out by the system integrator."},{"question":"Which metrics should be monitored after deployment?","answer":"Data quality, usage rate, pipeline conversion and sales processing times."},{"question":"How long does CRM project scoping take?","answer":"Usually 6 to 12 weeks, depending on the scope, initial maturity and number of entities."}]}