CMMS project advisory and field service IT modernisation
Public water utility · Water and wastewater
Context
The organisation needed to modernise field service management and improve the reliability of data exchanges between maintenance operations and its existing systems.
OLING intervention
OLING led the assessment, workshops, target architecture, functional requirements framework, tender process, selection, testing and acceptance.
Scope
- CMMS
- Field service IT
- Technical IT systems
- Customer IT systems
- HR
- Finance
- GIS
Deliverables and documented elements
- Assessment
- Target architecture
- Functional requirements framework
- CCTP technical specifications
- Tender documentation
- Testing and acceptance
Systems and technologies
CMMS · ETL · GIS · Finance and HR systems
For a public water utility, OLING defined the framework for a CMMS interoperable with its technical, customer, HR and finance systems, as well as its GIS.
The engagement covered the assessment, target architecture, functional requirements framework, tender process, selection, testing and acceptance.